PRIVACY POLICY

The Furnival Group and Furnival’s (“we”, “us”, “our”) are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, submit an enquiry, book a service or otherwise interact with us.

1. Who We Are

This Privacy Policy applies to:

  • The Furnival Group – Vehicle sourcing, brokerage and automotive concierge services.

  • Furnival’s – Vehicle valeting and detailing services.

Website: www.thefurnivalgroup.co.uk

Email: info@thefurnivalgroup.co.uk

Telephone: 07488309027

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Preferred contact method

Vehicle Information

  • Vehicle registration

  • Vehicle make and model

  • Vehicle details provided during enquiries or bookings

Booking & Enquiry Information

  • Appointment details

  • Service requirements

  • Information submitted through contact forms

  • Communications sent via email, telephone or WhatsApp

Website Usage Information

We may collect information relating to website usage through cookies and analytics tools, including:

  • IP address

  • Browser type

  • Device information

  • Website activity

3. How We Collect Information

We collect information when you:

  • Complete a contact form

  • Submit an enquiry

  • Book a service

  • Contact us by telephone

  • Contact us by email

  • Contact us via WhatsApp

  • Visit our website

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide our services

  • Manage bookings and appointments

  • Arrange vehicle sourcing or sales

  • Communicate regarding your enquiry or booking

  • Improve our website and services

  • Comply with legal and regulatory obligations

5. Lawful Basis for Processing

Under UK GDPR, we process personal data where:

  • It is necessary to provide requested services.

  • We have a legitimate business interest.

  • We are complying with a legal obligation.

  • You have provided consent where required.

6. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share information with:

  • Vehicle manufacturers and dealerships

  • Vehicle sellers or purchasers

  • Payment providers

  • Website and booking software providers

  • Professional advisers, accountants or legal advisers

  • Regulatory authorities where required by law

Information will only be shared where necessary to provide requested services.

7. Payment Processing

Payments made through our website may be processed by third-party payment providers such as Stripe.

We do not store full payment card details.

Please refer to the relevant payment provider’s privacy policy for information about how they process your data.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal, tax and accounting obligations

  • Resolve disputes

When information is no longer required, it will be securely deleted.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your personal data

  • Restrict or object to processing

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

11. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance the user experience.

You can control cookies through your browser settings.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact:

The Furnival Group

Email: info@thefurnivalgroup.co.uk

Telephone: 07488309027

Website: www.thefurnivalgroup.co.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication.