TERMS & CONDITIONS

Furnival’s Terms & Conditions

1. Introduction

These Terms and Conditions govern the provision of vehicle valeting and detailing services by Furnival’s (“Furnival’s”, “we”, “us”, “our”) to the customer (“Client”, “you”, “your”).

By booking a service with Furnival’s, you agree to be bound by these Terms and Conditions.

2. Bookings & Services

Furnival’s will provide the services selected at the time of booking.

The Client agrees to:

  • Provide access to the vehicle at the agreed date, time and location.

  • Ensure the vehicle is safe and suitable for work to be carried out.

  • Provide access to water and/or electricity where previously agreed.

  • Remove any valuables or personal belongings from the vehicle prior to the appointment.

Vehicle condition, size and level of contamination may affect the time required to complete the service. Where additional work is required, this will be discussed and agreed before any additional charges are applied.

3. Payment

Unless otherwise agreed in writing, payment is required at the time of booking.

All prices are quoted in Pounds Sterling (£) and include any applicable taxes unless otherwise stated.

4. Cancellations & Rescheduling

Appointments cancelled more than 24 hours before the scheduled appointment time will be refunded less any non-refundable payment processing fees.

Appointments cancelled within 24 hours of the scheduled appointment time are non-refundable.

Furnival’s reserves the right to reschedule or cancel an appointment where services cannot be safely or reasonably completed, including but not limited to:

  • Adverse weather conditions

  • Vehicle safety concerns

  • Lack of suitable access

  • Circumstances beyond our reasonable control

Where Furnival’s cancels an appointment, an alternative appointment date will be offered or a full refund provided.

5. Vehicle Condition

The Client must notify Furnival’s of any existing damage, defects, paintwork concerns, loose trim, aftermarket modifications or mechanical issues before work begins.

Furnival’s is not responsible for:

  • Pre-existing damage

  • Mechanical or electrical faults

  • Defective components

  • Poor previous repairs

  • Weak, deteriorated or previously damaged paintwork

  • Damage arising from pre-existing defects or wear and tear

6. Service Area & Travel

Furnival’s primarily operated throughout Northamptonshire and the wider Midlands. Appointments outside our standard service area must be agreed before booking.

Any additional charges will always be agreed before your booking is accepted. By proceeding with your booking, you agree to any travel costs that have been discussed and confirmed.

7. Liability

Whilst every reasonable care and attention will be taken when providing our services, Furnival’s shall not be liable for any indirect, incidental or consequential loss arising from the provision of our services.

Any concerns regarding the service provided must be reported before the vehicle leaves our care or, for mobile appointments, immediately upon completion of the service.

8. Refusal or Suspension of Service

Furnival’s reserves the right to refuse, suspend or terminate a service where:

  • The working environment is unsafe.

  • The vehicle presents a health or safety risk.

  • The Client behaves in an abusive, threatening or inappropriate manner.

  • Access to the vehicle cannot be reasonably obtained.

9. Changes to These Terms

Furnival’s may update these Terms and Conditions from time to time. Any updated version will apply to future bookings made after publication.

10. Contact

Furnival’s

For any questions regarding these Terms and Conditions, please contact us using the details provided on our website.

Furnival’s Terms & Conditions

1. Introduction

These Terms & Conditions govern the relationship between The Furnival Group (“TFG”, “we”, “us”, “our”) and any customer, purchaser, seller or introducer (“Client”, “you”, “your”).

By engaging The Furnival Group’s services, you agree to these Terms & Conditions.

2. Our Services

The Furnival Group provides vehicle sourcing, brokerage, introductions, vehicle acquisition assistance, vehicle disposal assistance, dealership liaison and related automotive concierge services.

Unless expressly agreed in writing, The Furnival Group acts solely as an intermediary between buyers, sellers, dealerships and other third parties.

The Furnival Group is not generally the owner, manufacturer, retailer or supplier of vehicles offered through our services.

3. Vehicle Sourcing Services

Where a Client instructs The Furnival Group to source a vehicle, we will use reasonable efforts to identify suitable vehicles based on the Client’s requirements.

The Client acknowledges that:

  • Vehicle availability is subject to market conditions.

  • Specifications, pricing and delivery times may change.

  • No vehicle can be guaranteed until formally secured with the supplying dealer or seller.

4. Brokerage & Introductions

The Furnival Group may receive commissions, referral fees, brokerage fees or other remuneration from dealers, sellers, manufacturers, finance providers or other third parties.

Such remuneration does not affect the Client’s obligation to complete any agreed transaction.

The Client acknowledges that The Furnival Group may act as an intermediary only and may not be a party to the final vehicle purchase agreement.

5. Vehicle Information

Vehicle descriptions, specifications, mileage figures, service histories and other information are provided based on information supplied by the vehicle owner, dealership, manufacturer or other third parties.

Whilst reasonable efforts are made to verify information, The Furnival Group does not warrant or guarantee the accuracy, completeness or suitability of any information provided by third parties.

Clients are responsible for carrying out their own inspections, checks and due diligence before proceeding with any purchase.

6. Vehicle Condition

Unless expressly agreed otherwise in writing, all vehicles are sold as inspected and accepted by the purchaser.

The Furnival Group accepts no responsibility for:

  • Mechanical defects

  • Electrical faults

  • Cosmetic imperfections

  • Mileage discrepancies

  • Manufacturer recalls

  • Warranty claims

  • Future performance of any vehicle

Responsibility for such matters remains with the vehicle seller, dealership, manufacturer or warranty provider where applicable.

7. Deposits & Fees

Any brokerage fees, sourcing fees, deposits or service charges will be agreed in writing before work commences.

Unless otherwise agreed, deposits paid for vehicle sourcing services are non-refundable once vehicle searches, negotiations or procurement activities have commenced.

Any third-party dealer deposits remain subject to the supplying dealer’s terms and conditions.

8. Delivery & Collection Services

Where The Furnival Group assists with vehicle collection, transportation or handover, reasonable care will be taken at all times.

Risk in the vehicle remains with the owner or purchaser unless otherwise agreed in writing.

The Furnival Group shall not be liable for delays caused by traffic conditions, weather events, mechanical failures, third-party actions or circumstances beyond our reasonable control.

9. Limitation of Liability

To the fullest extent permitted by law, The Furnival Group shall not be liable for any indirect, incidental, consequential or economic loss arising from:

  • Vehicle purchases or sales

  • Delays in delivery

  • Dealer actions or omissions

  • Manufacturer actions or omissions

  • Third-party representations

  • Financing decisions

  • Vehicle defects or performance issues

Our total liability shall be limited to the fees paid directly to The Furnival Group for the relevant service.

10. Refusal of Service

The Furnival Group reserves the right to refuse or terminate services where:

  • Information provided is inaccurate or misleading.

  • A transaction appears fraudulent or unlawful.

  • A client behaves in an abusive, threatening or inappropriate manner.

  • Regulatory or compliance concerns arise.

11. Changes to Terms

These Terms & Conditions may be amended from time to time and the latest version will apply to future engagements.

12. Contact

The Furnival Group

For enquiries regarding these Terms & Conditions, please contact us using the details provided on our website.